Oneida Health is an independent 101-bed acute care community hospital and a 160-bed extended-care facility (ECF) and short-term rehab facility licensed by the State of New York and operated by Oneida Health Systems, Inc., a New York not-for-profit corporation. The hospital is Joint Commission accredited.
We are proud to share that we have recognized for several national awards based upon safety of care as well as the patient experience of care. The first recognition is provided by The Leapfrog Group, a nationally recognized non-profit organization who reviews 30 patient quality and safety measures and assigns a letter grade to over 2,600 hospitals nationally based upon outcomes. The fall 2019 letter grade for OHC is a “B.”, our eighth consecutive “A” or “B”. Our hospital was also awarded 4 Stars for Patient Experience.
The second recognition is for the Healthgrades Patient Safety Excellence Award. Our hospital is among the top 10% nationally for patient safety and is 1 of only 16 hospitals in New York to receive this award for 2019. The third recognition is for the Healthgrades Outstanding Patient Experience Award. Our hospital is among the top 10% nationally for patient experience and is 1 of only 8 hospitals in New York to receive this award for 2019…with Oneida Health as the only hospital in New York State to receive both awards for 2019! We are also very proud of our CMS 4-Star overall rating for patient experience and CMS 5-Star for quality measures.
This position is designed to be both clinical and administrative!
Essential Job Responsibilities:
- Rooms patients, obtains and documents chief compliant, vital signs, height, weight, allergies and medications.
- Assists provider (MD, PA, and NP) with procedures and examinations. Ensures appropriate documents are signed by all parties.
- Attends to needs of patients and visitors. Reassure patients and answer questions as necessary.
- Follow procedure for authorized non inject able medications administration and documentation.
- Performs treatments and procedures as directed, which are within the individual’s scope and training including EKG, POC testing, phlebotomy, tympanometry, etc. Responsibilities do not include handling of medication not limited to medication administration.
- Assures patients are seen in an orderly and fair manner, and that delays and waiting times are communicated to other members of the team as well as patients. Acutely ill patients are given priority at all times
- Maintains medical record including ensuring all related reports, labs and information is filed/scanned and available in patients’ medical records prior to their appointment
- Assists with routine equipment checks and stocks supplies in all exam and treatment rooms. Places orders as necessary from Central Supply and Pharmacy. Participates in routine exam room cleaning.
- Facilitates and executes physician orders in conjunction with patient needs and insurance requirements, scheduling exams and tests as appropriate and preparing necessary prescriptions and/or instructions for use by other allied health professionals in a timely manner.
- Answer telephones and transfer sick calls or requests for prescription refills to the nurse
- Coordinates and schedules referrals/surgeries with other physician specialists as well as Imaging, labs and other medical tests. Ensures appropriate follow-up is arranged for patients. Assists with monitoring referral return information.
- When necessary, acts as receptionist, performs secretarial duties, and discusses insurance claims with insurance companies in an effort pre-certify and/or meet pre-authorization restrictions.
- In the event of an anaphylactic reaction or Code Blue is able to assist provider (MD PA, or NP) with resuscitation and CPR if needed. Ensures Code procedure is followed and documented appropriately.
Education and Experience
- High School Diploma or equivalent.
- The MOA must complete formal coursework in Medical Office Assisting, or Graduation from a Licensed Practical Nurse Program which is registered by the New York State Education Department.
- 1-2 years experience in physician office practice.
- Graduation from an accredited medical assisting program and AAMA certification preferred.
Knowledge, Skills and Abilities
- Knowledge of medical terminology, anatomy, physiology, and pathophysiology. Familiarity with health care systems, regulations, policies, and functions. Understanding of documentation standards.
- Knowledge of equipment, supplies, and materials needed for medical treatment. Understanding of basic laboratory procedures including preparation and screening.
- Knowledge of infectious disease management and control and safety standards .
- Skill in reading and following written and oral medical orders.
- Skill in initiating appropriate emergency procedures.
- Skill in handling a number of tasks simultaneously.
- Skill in performing blood draws.
- Ability to use manual dexterity to perform medical treatments.
- Ability to establish and maintain effective working relationships with coworkers and diverse patient populations.