Oneida, NY 13421
Oneida Health is an independent 101-bed acute care community hospital and a 160-bed extended-care facility (ECF) and short-term rehab facility licensed by the State of New York and operated by Oneida Health Systems, Inc., a New York not-for-profit corporation. The hospital is Joint Commission accredited.
We are proud to share that we have recognized for several national awards based upon safety of care as well as the patient experience of care. The first recognition is provided by The Leapfrog Group, a nationally recognized non-profit organization who reviews 30 patient quality and safety measures and assigns a letter grade to over 2,600 hospitals nationally based upon outcomes. The fall 2019 letter grade for OHC is a “B.”, our eighth consecutive “A” or “B”. Our hospital was also awarded 4 Stars for Patient Experience.
The second recognition is for the Healthgrades Patient Safety Excellence Award. Our hospital is among the top 10% nationally for patient safety and is 1 of only 16 hospitals in New York to receive this award for 2019. The third recognition is for the Healthgrades Outstanding Patient Experience Award. Our hospital is among the top 10% nationally for patient experience and is 1 of only 8 hospitals in New York to receive this award for 2019…with Oneida Health as the only hospital in New York State to receive both awards for 2019! We are also very proud of our CMS 4-Star overall rating for patient experience and CMS 5-Star for quality measures.
Responsibility for drawing blood and collection of other specimens from inpatients and outpatients of all ages for use in diagnosis and treatment of diseases. When assigned to a draw station, the phlebotomist is responsible for performing patient registration and verifying the patient’s insurance. Phlebotomists are responsible for reading the physician’s written order for laboratory testing, ordering the correct tests in the laboratory computer system, selecting the appropriate collection tubes and collecting the correct specimens in the correct order according to established procedures. Perform specimen labeling and processing (preparation of specimens for testing). High degree of attention to detail is required. Manage patient adverse reactions to phlebotomy. A supervisor assigns tasks and is available for consultation on special problems, but the phlebotomist is expected to complete routine tasks independently.
1. Greet patient courteously and explain procedure. Maintain patient dignity, especially for inpatients. Properly identify patient using two patient identifiers. Require patient to state both first and last name and DOB before beginning phlebotomy process. Verify patient identity vs patient name on laboratory requisition (outpatients) or Meditech/MobiLab order (inpatients/ECF residents). Wear appropriate PPE, observing any special precautions (contact, droplet, isolation) as appropriate. Use MobiLab system for any and all patients with barcoded wrist bands. Obtain nurse verification of patient identity for babies and ECF residents. Verify patient meets any specific test requirements for the test(s) ordered (tests requiring fasting or timed tests that must be performed within a specific timeframe following administration of drug or antibiotic).
2. Collect correct specimen(s) and volume required for each test requested. Select appropriate site for venipuncture or heel stick. Select correct collection tubes and collect according to required order of draw. Follow requirements regarding patients with IVs, fistula, mastectomy. Prepare site and perform venipuncture using sterile technique. Wear appropriate PPE and adhere to hand hygiene procedures. Must have working knowledge of standard phlebotomy and collection practices, techniques, equipment, terminology and safety precautions.
3. Correctly label specimen in presence of patient. Confirm identity and labeling in presence of patient. Obtain and document all required data including specimen collection time. Properly handle specimen immediately after collection according to test processing requirements.
4. Perform specimen processing. At draw stations, centrifuge tubes within required timeframe from collection. Separate and freeze plasma/serum if required. Adhere to specimen processing requirements for associated test(s). Verify correct labeling on pour-off tubes prior to transferring specimen. Document actual specimen collection time in laboratory computer system. Draw stations: package specimens for pickup by courier. Generate manifest and verify that all specimens have been accounted for and are packaged for pickup.
5. Register patients (draw stations) or drop-off specimens (main laboratory). Register visit in computer system according to established procedures for patient registration. Verify insurance. Update patient account as necessary. Scan required documentation to patient record. Investigate and resolve any errors identified by AccuReg software. At time of visit, run appropriate software program to check for medical necessity; initiate and administer ABNs for non-covered testing.
6. Accurately create electronic test orders based on tests requested by provider on laboratory requisition. Verify that lab req is complete with all required elements present. Follow up with provider for any missing/incomplete/unlear information. Select correct ordering provider and assure that any “copy to” providers are identified. Verify that correct test is ordered vs test requested, obtain clarification as needed.
7. Verify that all supplies and equipment are indated at time of use. Document required temperatures (refrigerators, room temperature) and initiate corrective action for any out of range temperatures.
8. Maintain neat, clean, well stocked work area.
9. Answer phones and document any verbal orders received from providers, obtain written documentation for any verbal orders. Fax copies of test results to providers upon request.
10. Appropriately manage any patient adverse reactions to phlebotomy process.
11. Must be clean, neat and professional in appearance.
12. Must be able to maintain attention to detail.
Education: High school diploma or equivalent required. Successful completion of formal program in phlebotomy is preferred.
Experience: Previous experience as phlebotomist in hospital or draw station preferred.
Licensure: Not required by NYS. Certification as a phlebotomist is preferred but not required.