Oneida, NY

Oneida Health is an independent 101-bed acute care community hospital and a 160-bed extended-care facility (ECF) and short-term rehab facility licensed by the State of New York and operated by Oneida Health Systems, Inc., a New York not-for-profit corporation. The hospital is Joint Commission accredited.

We are proud to share that we have recognized for several national awards based upon safety of care as well as the patient experience of care. The first recognition is provided by The Leapfrog Group, a nationally recognized non-profit organization who reviews 30 patient quality and safety measures and assigns a letter grade to over 2,600 hospitals nationally based upon outcomes. The fall 2019 letter grade for OHC is a “B.”, our eighth consecutive “A” or “B”. Our hospital was also awarded 4 Stars for Patient Experience.

The second recognition is for the Healthgrades Patient Safety Excellence Award. Our hospital is among the top 10% nationally for patient safety and is 1 of only 16 hospitals in New York to receive this award for 2019. The third recognition is for the Healthgrades Outstanding Patient Experience Award. Our hospital is among the top 10% nationally for patient experience and is 1 of only 8 hospitals in New York to receive this award for 2019…with Oneida Health as the only hospital in New York State to receive both awards for 2019! We are also very proud of our CMS 4-Star overall rating for patient experience and CMS 5-Star for quality measures.

Position Summary

The role of the patient navigator is to facilitate the scheduling of cancer screenings, subsequent biopsies and provide appropriate referrals to specialty services (medical, surgical, radiation oncology) for patients in the community. The patient navigator will also be the liaison between providers to ensure smooth transition of care for improved patient outcomes.

Job Responsibilities

  • Identify patients who meet the eligibility requirements for cancer screenings in the outpatient setting (mammogram, low dose CT scan, etc.)
  • Facilitate timely scheduling of appointments, diagnostic testing and procedures to expedite the plan of care and to promote continuity of care.
  • Educate patient on how to prepare for upcoming exams/procedures and what to expect.
  • Participates in coordination of the plan of care with the multidisciplinary team promoting timely follow up on treatment and providing updates on plan of care with primary care physicians and other members of the patient’s health care team.
  • Demonstrate effective communication with peers, members of the multidisciplinary healthcare team, community organizations and resources.
  • Participates in the tracking of metrics and patient outcomes for mammography and low dose lung CT.
  • Acts as a liaison between the patients, families, caregivers and the providers to optimize patient outcomes.
  • Demonstrate knowledge of clinical guidelines and specialty resources available to patient.
  • Adhere to established regulations concerning patient information and privacy (HIPPA).
  • Facilitate the transition of patient care from department or facility changes through use of education and support. (Patient from mammogram to ultrasound biopsy, to medical oncology appointment, to surgical appointment, to radiation oncology, etc.)
  • Monitor patients screening status annually to ensure follow up screenings are scheduled and performed as indicated.
  • Assist patient through barriers of care including but not limited to financial, transportation, emotional, language, cultural, education, cognitive as needed.
  • Other duties as assigned.

Work Schedule

  • Flexible Days



  • AAS required; or
  • Clinical certification with 3-5 years’ experience may be considered


  • Must have clinical experience in Radiology, Nursing, or Oncology

The Candidate must possess:

  • Strong organizational skills
  • Basic computer skills
  • Strong verbal and written communication skills
  • Strong interpersonal skills
  • Ability to work as a team and autonomously
  • Ability to prioritize and reprioritize quickly
  • Ability to develop collaborative relationships both internally and externally
  • Have basic understanding of medical, surgical and radiation oncology terms.

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