Oneida, NY

Job Description

Oneida Health is an independent 101-bed acute care community hospital and a 160-bed extended-care facility (ECF) and short-term rehab facility licensed by the State of New York and operated by Oneida Health Systems, Inc., a New York not-for-profit corporation. The hospital is Joint Commission accredited.

We are proud to share that we have recognized for several national awards based upon safety of care as well as the patient experience of care. The first recognition is provided by The Leapfrog Group, a nationally recognized non-profit organization who reviews 30 patient quality and safety measures and assigns a letter grade to over 2,600 hospitals nationally based upon outcomes. The fall 2019 letter grade for OHC is a “B.”, our eighth consecutive “A” or “B”.

The second recognition is for the Healthgrades Patient Safety Excellence Award. Our hospital is among the top 10% nationally for patient safety and is 1 of only 16 hospitals in New York to receive this award for 2019. The third recognition is for the Healthgrades Outstanding Patient Experience Award. Our hospital is among the top 10% nationally for patient experience and is 1 of only 8 hospitals in New York to receive this award for 2019…with Oneida Health as the only hospital in New York State to receive both awards for 2019! We are also very proud of our CMS 4-Star overall rating for patient experience and CMS 5-Star for quality measures.


Under the direction of the CIO, supports ambulatory EHR applications related to patient care, and works as a liaison among stakeholders in order to elicit, analyze, communicate, and validate requirements for changes to business processes, policies, and information systems.


  • Works with the user community to define needs, and design/ deliver application solutions to meet those needs, with the goal of improving the operational and financial position of Oneida Healthcare Center Practice Management.
  • Provides on-going support including resolution of application system incidents, root cause analysis of problems, impact analysis, and planning of proposed system implementations, upgrades and patches.
  • Analyzes workflow and processes related to computer system use, and makes recommendations for improved efficiencies.
  • Creates, and as needed, modifies system dictionaries and parameters in Ambulatory EHRs.
  • Acts as liaison between end users and vendor, and other related systems users.
  • Ensures all enhancements, upgrades and patches are thoroughly tested and planned before implementation in the production environment.
  • Produces functional specifications and creates business process documentation as needed.
  • Provides system training to “Super-Users” as required.
  • Performs other related duties as needed.


  • Weekdays and weekends (on call)



  • Bachelor’s degree in a Clinical discipline, or related clinical experience.


  • Four (4) or more years experience in management of IS applications and / or health care operations.
  • High level computer skills, including familiarity with components of the MS Office suite.
  • Some travel required for training

Critical Success Factors

  • Ability to support/train less experienced personnel in the uses of systems.
  • Ability to work independently and as part of a team.
  • Written and verbal communication skills.
  • Project management skills.
  • Ability to multi-task and work in fast paced stressful environment.

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