Oneida, NY 13421

Oneida Health is an independent 101-bed acute care community hospital and a 160-bed extended-care facility (ECF) and short-term rehab facility licensed by the State of New York and operated by Oneida Health Systems, Inc., a New York not-for-profit corporation. The hospital is Joint Commission accredited.

We are proud to share that we have recognized for several national awards based upon safety of care as well as the patient experience of care. The first recognition is provided by The Leapfrog Group, a nationally recognized non-profit organization who reviews 30 patient quality and safety measures and assigns a letter grade to over 2,600 hospitals nationally based upon outcomes. The spring 2019 letter grade for OHC is a “B.”, our seventh consecutive “A” or “B”.

The second recognition is for the Healthgrades Patient Safety Excellence Award. Our hospital is among the top 10% nationally for patient safety and is 1 of only 16 hospitals in New York to receive this award for 2019. The third recognition is for the Healthgrades Outstanding Patient Experience Award. Our hospital is among the top 10% nationally for patient experience and is 1 of only 8 hospitals in New York to receive this award for 2019…with Oneida Health as the only hospital in New York State to receive both awards for 2019! We are also very proud of our CMS 4-Star overall rating for patient experience.

Job Summary

Oversee clerical support activities of Laboratory Office. Coordinate scheduling of office staff to assure adequate coverage of key office positions. Oversee Laboratory specimen registration and insurance verification processes. Manage Laboratory standing orders file/database. Investigate and resolve issues with failed faxes and Medent report routing. Respond to verbal requests from physician offices for laboratory reports. Manage performance improvement activities for Laboratory office. Research and assist in resolution of laboratory test billing issues. Provide excellent customer service to patients and physician offices.

Job Duties

  • Register drop off laboratory specimens. Utilize appropriate software (e.g. AccuReg) to verify patient insurance information. For existing patient accounts, verify that information in Meditech agrees with information on laboratory requisition. Investigate and resolve any discrepancies in insurance and patient demographic information. Review laboratory requisition and verify that all required information is present. Investigate and resolve any requisitions with missing or discrepant information. Identify any special account requirements that are noted on requisition and take appropriate action.
  • Enter orders for laboratory tests based on testing requested by physician on requisition. Assure that “copy to” results are sent as requested. Maintain and refer to listing of “exception” physicians that require special handling/manual faxing in order to receive “copy to” reports. Verify that reports are sent to correct fax number if fax number is provided on requisition. Enter Medent orders following requirements for Medent system, verify that correct radio button is selected and that Medent requisition number is correctly added.
  • Contact physician offices for clarification on any questionable information on lab requisitions. Update information on requisition; date and initial all entries.
  • Follow up on any missing or discrepant information on laboratory requisitions identified by HIM department. Take appropriate action to resolve issues.
  • Assure that written requisition is received for any verbal orders requested on outpatient specimens. Follow up with physician offices for any outstanding written orders.
  • Answer phones. Provide excellent customer service to all callers. Transfer calls to appropriate department following good phone etiquette.
  • Respond to verbal requests from physician offices for laboratory reports. Verify that information provided verbally was accurate; follow up verbal information with FAX report. Forward requests for interpretation of test results to pathologist. Adhere to regulatory requirements regarding release of verbal test results.
  • Maintain Standing Order database. Includes linking original requisition to standing order, tracking expiration dates of standing orders, notifying patients or physicians for renewal of standing orders, updating databases, etc.
  • Monitor stock levels of office supplies. Order additional supplies as needed to assure that sufficient inventory of key supplies is maintained. Initiate requests for repair of office equipment.
  • Maintain updated phone and fax listings for physician offices and laboratory staff.
  • Manage performance improvement activities for office. Track and trend order entry errors, insurance errors, registration errors, report routing errors, etc.
  • Train new phlebotomy and office staff on Registration and insurance verification processes. Maintain subject matter expertise for these functions.
  • Run and review daily LIS queries to identify laboratory reports that did not get routed as expected. Resolve any discrepancies and re-send to correct provider(s).
  • Manage third party billing process for Medicaid tests performed by Reference Laboratory
  • Type outgoing correspondence; maintain database of standard operating procedures. Provide clerical support for laboratory supervisors for new and revised standard operating procedures; memos; etc.
  • Other duties as assigned.


Associates degree in medical office administration preferred


Minimum one year experience in medical office required, hospital experience preferred

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