Oneida, NY

Oneida Health is an independent 101-bed acute care community hospital and a 160-bed extended-care facility (ECF) and short-term rehab facility licensed by the State of New York and operated by Oneida Health Systems, Inc., a New York not-for-profit corporation. The hospital is Joint Commission accredited.

We are proud to share that we have recognized for several national awards based upon safety of care as well as the patient experience of care. The first recognition is provided by The Leapfrog Group, a nationally recognized non-profit organization who reviews 30 patient quality and safety measures and assigns a letter grade to over 2,600 hospitals nationally based upon outcomes. The fall 2019 letter grade for OHC is a “B.”, our eighth consecutive “A” or “B”. Our hospital was also awarded 4 Stars for Patient Experience.

The second recognition is for the Healthgrades Patient Safety Excellence Award. Our hospital is among the top 10% nationally for patient safety and is 1 of only 16 hospitals in New York to receive this award for 2019. The third recognition is for the Healthgrades Outstanding Patient Experience Award. Our hospital is among the top 10% nationally for patient experience and is 1 of only 8 hospitals in New York to receive this award for 2019…with Oneida Health as the only hospital in New York State to receive both awards for 2019! We are also very proud of our CMS 4-Star overall rating for patient experience and CMS 5-Star for quality measures.

Job Summary

Provides leadership for a physician practice, including financial, human resources, strategic planning, information technology, risk management and clinical oversight related to nursing care in line with clinical practice standards. Oversees a variety of staff, including but not limited to RN, LPN, MOA, MOC, Care Coordinator and Quality Coordinator, and is responsible to build and maintain a productive professional relationship with physicians and advanced practice practitioners.

Responsibilities and Duties

  • Directs day to day operations of assigned practice(s) to include ongoing review and evaluation of operational issues. Recommends measures to improve performance and increase efficiency in the office including policy, budget and other practice related issues.
  • Financial management includes collaborating with the practices, Vice President – MPN, CBO Manager and Finance regarding budgeting, net revenue growth, expense management, billing, coding and contract negotiation.
  • Human Resource management includes collaborating with the practices, Vice President – MPN and Human Resources regarding hiring, orientation, compensation, benefits, employee relations and compliance.
  • Strategic planning and marketing management includes collaborating with the practices, Vice President – MPN, Business Development and Marketing to include promoting practice and physicians in an effective manner to the public and referral sources and identifying new revenue streams.
  • Information management includes collaborating with the practice, Vice President – MPN, CBO Manager and Information Technology on computer hardware & software, server administration, data management, database design & implementation, network security, contract information technology services, telephone systems and contract transcription services.
  • Risk management includes collaborating with the practices, Vice President – MPN, Laboratory, Corporate Compliance and Maintenance to include corporate liability protection, physician malpractice, OSHA & CLIA compliance issues, patient safety, HIPAA compliance and patient satisfaction.
  • Professional responsibility to include knowledge & leadership skills, ethical standards, staff motivation staff & continuing education. Initiates and facilitates staff meetings. Attends educational seminars and activities, which benefit the practices.
  • Oversees clinical nursing care, ensuring compliance with established regulations and standards including quality assurance, confidentiality, and medical record documentation.
  • Provides direct supervision to nurses and subordinate staff, ensuring appropriate assessment and treatment of patient health. Serves as key problem-solving resource for staff on patient issues. Studies patient needs/trends and suggests solutions to ongoing patient care problems.
  • Collaborates with CNO and Nurse Education on development and implementation of nursing department’s mission, goals, policies, procedures, budget quality assurance plan, and work standards.
  • Collaborates with Quality to compiles/analyzes data on patient outcomes, quality assurance results, budget/goal achievement, and performance/productivity and prepares reports for administration.
  • Collaborates with Emergency Management to participate in planning related to emergency/disaster responses.
  • Special projects and operations; all other duties as assigned

Work Schedule

  • Generally 40+ hours Monday – Friday with occasional early mornings, late evenings, weekend and holidays, particularly in the case of emergency.

Qualifications and Skills

  • Education: Associate’s degree in business or healthcare related field required. BS/BA in health services administration preferred.
  • Experience: Minimum seven years of healthcare experience including three years supervisory-level experience.

Performance Requirements:


  • Knowledge of budgetary, supervisory, human resources, and quality-improvement principles and techniques.
  • Knowledge of clinical state-of-the-art advancements and trends in health care.
  • Knowledge of principles of employee development to ensure appropriate training and mentoring of staff.
  • Knowledge of medical management systems, tools and resources including EHRs, practice management benchmarking tools and data sources.


  • Skill in identifying problems, researching, and recommending solutions.
  • Skill in developing and maintaining high level of quality care/quality assurance.
  • Skill in exercising high degree of initiative, judgment, discretion, and decision making.
  • An understanding of leadership, management and solid interpersonal skills are essential.
  • Ability to foster interdisciplinary and collegial relationships with all levels of management, clinical providers and staff.
  • Strong facilitation and teambuilding skills.
  • Patient-focused philosophy of care delivery and supporting operations.
  • Critical thinking skills and the ability to manage in a fast-paced environment with a sound thought process and composure.
  • MS Office skills are required.
  • Database and business analytic skills preferred.


  • Ability to handle many tasks simultaneously and deal effectively with changing priorities.
  • Ability to demonstrate full range of motion including handling and lifting patients, manual and finger dexterity, and eye–hand coordination.

Other Requirements

  • Equipment Operated: Standard office equipment including computer hardware and software.
  • Work Environment: Combination of office, exam, and other clinical settings. Frequent exposure to communicable diseases, biohazards, toxic substances, medicinal preparations, and other conditions common to a clinic setting.
  • Mental/Physical Requirements: Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 50 pounds. Occasional stress caused by multitasking and level of responsibility.

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