Contact Us By Email
If you have followed the steps noted on this page, but are still having trouble logging in, please email us by clicking below.
Email our Patient Portal Support
Having trouble logging in?
Double-check your portal selection:
There are several portals on the Please Select Your Portal page. Please check to make sure you have selected the correct portal by matching the information provided on other office documents you may have received.
The Physician Practice Portal is generally for doctor offices. The Hospital Patient Portal is for hospital in-patient records, Emergency Room records or labs/xrays performed at the hospital. Birth Certificates are available from the City of Oneida Clerk’s Office.
Check your login information
Double-check to make sure you have the right username and password combination. A different location can require a different username and password. Ensure that your caps lock key and autofill password function is off. If you do not have a user name and password, please select the sign up button instead, or contact your provider’s office for details.
Can’t Remember Your Password or Username?
You can reset your login username or password on the login page of the portal. If your sign in is unsuccessful, please contact your office or email our Patient Portal Support for further assistance.
Need an Activation Code
If it’s your first time logging into your Office Patient Portal, you will be required to provide an activation code. You should have received an activation code in either your welcome packet or during your first visit. If you can not find this information, please contact your office.
For Office Patient Portal Users:
If you are a patient at multiple offices, different logins may exist. For an activation code, please call your office during open hours. Or email our Patient Portal Support.
For Hospital Portal Users:
Please review our Frequently Asked Questions below or for problems logging in, please email us or call: 315-361-2138.
Hospital Patient Portal Forms:
The OH portal offers personalized and secure on-line access to portions of your medical records created on the premises of Oneida Health, including all lab draw stations and imaging centers. You will see your upcoming and previous appointments and you can also pay your bill.
You must have provided your current email address to our registration staff during your visit. If not, the sign up process will be unsuccessful. You will be directed to send an email or call the HIM dept.
You may then self-enroll on our website or the MEDITECH MHealth app on any android or IPhone by following the portal instructions.
- Enter your name and date of birth to get started.
- Once the initial access information is completed, you will receive an email from “firstname.lastname@example.org”.
- Click on the link in the email which will direct you to the portal log-on screen.
- You will be asked to enter your own user ID and password. The user ID can be up to 12 characters, no special instructions. The password must be between 6-99 characters and include at least 1 number. Please write these down for future reference
For children ages Newborn to 11yrs old:
the parent must have an active Portal account and the child can be added to that parent account. Contact the HIM department to obtain the proxy form
or to verbally provide the necessary information so we can confirm the relationship.
- When a minor reaches the age of 12, the parent’s access to the child’s portal will automatically be deactivated
For minors aged 12 to 17yrs old: According to NYS Public Health Law, we must protect the health information of minors in this age group and it is up to the child to authorize access to a parent or legal guardian. This pertains to both access to the Portal or access to obtain copies of a child’s medical records.
- To obtain copies of medical records, please call the HIM dept and we will provide you with the necessary authorization form.
- To access via the Portal, the minor must first set up their own Portal access. Refer to ‘How do I sign up?’ and then allow access to the parent or guardian if they so choose.
- Refer to; ‘Can I share my portal with others?’
For patients, 18yrs or older (including; spouse, parent, etc): If you do not have an email address or internet access and/or would like to authorize another party to view your protected health information (medical records) via the Patient Portal, please complete the Proxy Authorization Form or contact the HIM department to obtain the form.
- If the patient already has set up their portal, then they can share access if desired.
- Refer to; ‘Can I share my portal with others?’
Yes, there is an option to allow someone else to view your portal by clicking on “shared access” within your profile. You will be asked to include that person’s email address and an invitation will be sent for that person to accept. The instructions are self-explanatory. The access can also be removed at your discretion at any time.
Click on “forgot password or forgot log-on ID” located on the log-on screen. The information will be reset immediately and you will receive a new email with instructions and a link that will direct you back to the Portal log-on home page to reset the information.
You will find information from August 2012 to present.
Medical information (current medications, diagnosis, etc) can be changed or updated the next time you are an Inpatient or ED patient at the hospital. Please inform the triage nurse or physician.
Other noted corrections can be submitted to the HIM department for follow-up by completing the Challenge to Accuracy form. Contact the HIM dept.
A reply should be received within 48-72 hours. If not, please call the HIM dept.
HIM Department: 315-361-2138; Monday – Friday 8am – 4pm
Using Chrome (Endless processing during login)?
Intermittently, some Chrome users can have troubles logging in related to a recent update by Google Chrome. If while attempting to login if you see the prompt “processing,” but it never logs you in, please try the following: