Contact Us By Email
If you have followed the steps noted on this page, but are still having trouble logging in, please email us by clicking below.
Having trouble logging in?
Double-check your portal selection:
There are several portals on the Please Select Your Portal page. Please check to make sure you have selected the correct portal by matching the information provided on other office documents you may have received.
The Physician Practice Portal is generally for doctor offices. The Hospital Patient Portal is for hospital in-patient records, Emergency Room records or labs/xrays performed at the hospital. Birth Certificates are available from the City of Oneida Clerk’s Office.
Check your login information
Double-check to make sure you have the right username and password combination. A different location can require a different username and password. Ensure that your caps lock key and autofill password function is off. If you do not have a user name and password, please select the sign up button instead, or contact your provider’s office for details.
Can’t Remember Your Password or Username?
You can reset your login username or password on the login page of the portal. If your sign in is unsuccessful, please contact your office or email our Patient Portal Support for further assistance.
Need an Activation Code
If it’s your first time logging into your Office Patient Portal, you will be required to provide an activation code. You should have received an activation code in either your welcome packet or during your first visit. If you can not find this information, please contact your office.
For Office Patient Portal Users:
If you are a patient at multiple offices, different logins may exist. For an activation code, please call your office during open hours. Or email our Patient Portal Support.
For Hospital Portal Users:
Hospital Patient Portal Forms:
- Authorization form – to obtain copies of health records
- Proxy-Authorization form – allows someone else to access your portal
- Challenge to Accuracy Form – request an edit to health records
Using Chrome (Endless processing during login)?
Intermittently, some Chrome users can have troubles logging in related to a recent update by Google Chrome. If while attempting to login if you see the prompt “processing,” but it never logs you in, please try the following:
- Open Google Chrome
- Navigate to: chrome://flags/#same-site-by-default-cookies
- Set the “SameSite by default cookies” setting (this should be the very first setting) to “Disabled.”
- Relaunch Google Chrome