Billing Resources (OMP/OMS)

For self-pay patients certain deposits are required at each visit. These services include:

• Podiatry/Vascular – $100
• Ortho/Neuro/ENT/Quick Care/TriValley – $100
• WHA – $100
  • GYN Services – $100
  • OB Services – $200
• Anesthesia – $200

Surgical procedures may require a larger deposit. Please call 315-361-2915 to receive an estimate on your specialty care. Remaining patient balances after the deposit is applied will be billed to the patient.

If you have questions regarding a bill from an Anesthesia charge, please call 1-800-511-0115 Monday through Friday, 9:00 am to 3:00 pm. If you have questions regarding a bill from TriValley Family Medicine, please call 315-697-2033 Monday through Friday 9:00 am to 3:00 pm. For all others, please contact a Customer Service Representative at Strategic Solutions Management Corp. at 1-877-643-2336 Monday through Friday, 8:30 am to 4:30 pm.

If you are advised of services that will not be covered by your insurance or if you do not have sufficient funds to pay the bill, it is important that you contact one of our Financial Counselors at 315-361-2915 as soon as possible. We will assist you with a payment plan or advise you of alternate funding options that fit your specific needs.

Only for Anesthesia, Oneida Orthopedic Specialists, and TriValley Family Medicine. In the event of a work-related accident, we will submit your bill for confirmed and authorized Workers’ Compensation-covered injuries, to the appropriate Workers’ Compensation insurance carrier. If you have any questions regarding your bill, contact our Workers’ Compensation Customer Service Representative at 1-877-643-2336. Representatives are available Monday through Friday 8:30 am-4:30 pm.

No Fault is accepted for all services except Quick Care. In the event of an automobile accident, we will send the bill for medical services to the patient or guarantor. We request that you provide all necessary information to the appropriate automobile insurance carrier for payment. If you have any questions regarding your bill, contact our No-Fault Insurance Customer Service Representative at 315-361-2915 to make suitable payment- arrangements. Representatives are available Monday through Friday 9:00 am-4:00 pm.

If you have Medicare coverage, receive inpatient services and have not been admitted to the hospital in the past 60 days, the current year’s deductible will be required at the time of your appointment if no secondary insurance is in effect. Payment will be required prior to or at the time of your appointment to cover all, deductibles and co-insurance after you have received care. If you have Medicaid coverage, present your card when you register.

For your convenience, Oneida Health’s Certified Application Counselor can help you apply for Marketplace insurance plans or Medicaid. Please call our Certified Application Counselors at 315-361-2230 to make arrangements. Representatives are available Monday through Friday 8:00 am-4:00 pm.

Yes, we follow income limits determined by Federal Guidelines when assessing your eligibility for various Financial Assistance programs. You will be required to apply for any other available insurance or programs prior to receiving financial assistance. Elective, non-emergency procedures will be postponed if financial arrangements are not made prior to the service date. Please call 315-361-2915.

• How is my bill processed?
• How do I know if my insurance will cover my bill?
• When am I responsible for copays and/or deductibles?
• What if there is a problem with my insurance claim?
• What if I have unpaid bills?
• What if I need assistance with finalizing my payment?
• Is there a discount if I pay promptly?

Please call 315-361-2915 for additional assistance.